Terms & Conditions
The following Terms and Conditions do not affect your statutory rights as a consumer. By
entering into any financial transaction with Champagne Occasions you are agreeing to our Terms
and Conditions as below:
1. Your Account:
You must be aged 18 years or over to make a purchase from Champagne Occasions LLP.
You must have provided proof or age before goods may be dispatched. If the purchase is a gift
for a third party then the recipient of the gift must also be aged 18 years or over. You must notify
us immediately of any known unauthorised user of your account or any other possible breach in
2. Protecting Your Security & Age Verification:
You agree that we may use personal information provided by you in order to conduct
appropriate anti-fraud checks and to confirm you are of legal age if purchasing alcohol. Personal
Information that you provide may be disclosed to a credit reference or fraud prevention agency,
which may keep a record of that information.
We will not sell to anyone who is not 18 years of age or over, as the law requires. If the person
receiving the order is unable to produce appropriate ID to confirm them to be older than 18
years of age or older then, unfortunately our couriers will be unable to leave the products. Costs
to redeliver the order and consequences thereof shall be of the person making the order.
To ensure that your credit, debit or charge card is not being used without your consent, we will
validate name, address and other personal information supplied by you during the order process
against appropriate third-party databases. By accepting these terms and conditions you consent
to such checks being made. In performing these checks personal information provided by you
may be disclosed to a registered Credit Reference Agency which may keep a record of that
information. Be assured that this is done only to confirm your identity, and that your credit rating
will be unaffected.
Champagne Occasions complies with all conditions of The Data Protection Act 1998 and all
information provided by you will be treated securely and strictly in accordance with this Act.
3. Prices & Products:
Prices do not include delivery charge or insurance costs. These will be detailed at the time of
order and may vary according to the level of service required.
We reserve the right to charge extra for unusual delivery requirements or different locations.
Unless otherwise agreed prices will be those stated by us, on date of invoice, prior to despatch.
No claims of any type or reductions after despatch will be entered into.
Any price or price list provided to you is for information and guidance purposes only and may
contain discrepancies. It does not represent an offer to sell at the stated price and the prices are
not legally binding to us.
All prices and price lists in relation to your account are strictly confidential and must not be
disclosed to any third parties. Quotations given for orders are valid for 7 days from the date of
the quotation and are non-transferrable. All trade quotations are exclusive of VAT unless
otherwise stated. Prices are subject to change without prior notice and change and will be
reviewed at least once per year.
Prices listed on the website are subject to change without prior notification. Price comparisons
may reference Google Shopping. Products are subject to availability and while stocks last.
Images are representative only. Errors and omissions excluded, either on our site or on third
party search results of items on our site.
Orders shall be made in writing, online, by telephone or by email. When we receive an order, we
have the right to assume the order is correct and accurate, no confirmation of order is either
requested, necessary or waited on.
When you have completed your order, you will be sent an e-mail confirmation. It will state what
the products/services are, the cost, delivery and invoice details. If your order has been
unsuccessful you will be made aware of the reason why and any possible explanations. Each
party shall be responsible for any errors in its messaging or ordering.
The products are not sold on a sale or return or exchange basis. We are unable to guarantee any
minimum best before dates unless arranged prior to dispatch. If ordering for a specific date of
consumption please call and check first. Products may only be returned upon the suppliers
written approval, in their original packaging and condition, within date with carriage paid. Any
alternate pricing including written quotations will be valid for 7 working days from the date
given. Any perishable items or foodstuffs are excluded from return.
5. Order Cancellation:
We are able to cancel your order whilst this is within an order processing status, however once
the order status has changed to Order at Depot and/or Completed and Dispatched and/or once
dispatched to the courier, orders cannot be recalled or stopped by cancellation. If the order is
delivered and the items are still unwanted, and you still wish to cancel your order you may do
this within your rights of the Consumer Contracts Regulations 2013. You are obliged to retain
possession of the goods and take reasonable care of them and ensure you inform us by email to
email@example.com with your name, address, email address and telephone
number and details of the order you wish to cancel within 14 days of receiving the goods or
services. Our usual order cancellation, returns and refund policy does not apply for bespoke
‘made to order’ goods or perishable goods which cannot be returned unless faulty.
Please ensure you return the goods to us within 14 days of the cancellation (at your cost) and we
strongly recommend using insured postage to the value of the goods as no refunds will be
issued on goods that arrive damaged) and we will reimburse to you the amount in relation to the
goods to which the cancellation rights apply this includes the initial cost of delivery (except for
the supplementary costs arising if you choose a type of delivery other than our standard least
expensive method of delivery). We may make a deduction from the reimbursement for loss in
value of any goods supplied, if the loss is either as a result of unnecessary handling by you, signs
of damage or tampering or damage caused during transit of the goods back to us any of which
may render the goods unsaleable). We will make the reimbursement no later than 14 days after
the day we receive back from you any goods supplied.
If for any reason beyond our control, we are unable to supply a particular product, we will notify
you as soon as possible. Goods are available on a first come, first served basis and we are not
liable if we are unable to supply a particular product. You will not be charged should stocks
become exhausted and will be notified within 24 hours where possible of such and offered an
alternative choice. Should you have been charged already, a refund for the part not in stock shall
6a. Discontinued Lines or Vintages:
When a product or vintage is discontinued or no longer available the next alternative will be
sent. You will be refunded any price difference if the replacement is less expensive. If the
replacement is more expensive, we will do this at our cost. You may be notified prior that an
alternative vintage, or the product replacement has been sent.
6b. Gift Box Availability:
Please note, every endeavour shall be made to supply bottle items, where applicable, with gift
boxes. During periods of high demand, some items may not be immediately available with a gift
box, so please call us to check if your order will be available with a gift box should this be
essential. Should gift boxed stock not be available “naked” bottles will be dispatched in order to
avoid any delay to your delivery.
6c. Product Changes:
Suppliers may change bottle type, size, colour and labelling at any point with no prior notice.
Whilst we endeavour to ensure all images are correct and up to date on the website, we cannot
guarantee the bottle type, size, colour and labelling when a product undergoes a change or
7. Special Offers:
Any special offers are made available only whilst stocks last on a first come first serve basis and
may be withdrawn at any time, without notice. Offers and or pricing on the website
www.champagneoccasions.co.uk will supersede any information posted on 3rd party sites, social
media channels or marketing channels; the website information and pricing will therefore not be
amended to reflect any such differences or errors in such information nor will Champagne
Occasions be liable for such price or offer differences.
8. Payment Terms:
You can pay for Products purchased from Champagne Occasions by using any of the following
debit cards: Visa, Master-card, Visa Delta, Visa Debit, Visa Electron and Maestro/Switch and Solo.
You must give us authority for payment at the time of order and all card holders will be subject
to validation checks and authorisation by the card issuer.
We will not deliver any Products prior to these checks and authorisations being completed. If
your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be
liable for any delay or non-delivery.
Payments may be made by way of a bank transfer which is the preferred option for corporate and
or third-party delivery orders.
Champagne Occasions delivery services are provided by external delivery providers / couriers
who specialise in providing a UK-wide delivery network. Delivery of Champagne Occasions
products may be made to addresses in the UK and Internationally. Orders to the Scottish
Lowlands/Highland/Isles and the Isle of Man, Isle of Wight, Northern Ireland, the Republic of
Ireland or the Channel Islands may attract an additional surcharge. Any Free Delivery offers with
a minimum amount spent apply to UK mainland only.
As an alcohol retailer most items available on Champagne Occasions website are age restricted
items and a signature of the recipient will be required upon delivery. By placing an order for one
of these items you are declaring that you are 18 years of age or over and the age restricted items
are to be used and consumed responsibly.
Our third-party Couriers will endeavour to deliver or arrange delivery without undue delay of the
goods in the quantities ordered to the address requested when specified.
We shall not be liable for any delay to deliveries of orders awaiting notification from customers
due to issues with their order, late delivery, non-delivery or variation in quantities delivered and
in particular shall be entitled to adjust quantities delivered to you when insufficient stock is
available to complete or order.
Champagne Occasions will not be liable for any direct, indirect or consequential loss (all three of
which terms include, without limitation, pure economic loss, loss of profits, loss of business,
depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or
indirectly by any delay in the delivery of the Goods.
If circumstances occur which do not allow the delivery to occur within the delivery service
requested due only to the fault / delay of the courier, ie a ‘mis-delivery’, we will not refund the
difference of the value of the service not provided for.
Delivery charges made will be relevant to the delivery service required. We reserve the right to
change the service selected.
Delivery times may be affected if there are stock availability problems or other unforeseen
circumstances. No deliveries times are guaranteed due to external factors beyond our control
and no refunds or compensation will be issued on the basis of late deliveries.
For your security, the courier’s paperwork must be signed at the recipient’s address. We do not
ship to PO Boxes within the UK or for international deliveries. Couriers are not able to redirect to
forwarding addresses if these are put in place.
Where specific courier instructions are given e.g. leave in porch, round the back etc, we will not
be held responsible or liable for goods not being received where our couriers or other couriers
have a POD (proof of delivery), or inform us that the ‘goods were left as instructed’. You are
therefore obliged to ensure that any specific courier instructions given are correct, and that the
information provided ensures a safe and accurate delivery. With any ‘signature optional’ or ‘leave
safe’ delivery your rights to claim damage, missing items and non-delivery are waived.
If the courier attempts delivery at the delivery address as specified in the order but is unable to
deliver the item to the specified address, the courier will retain the item/s. A calling card will be
left where possible with a Customer Services telephone number for you to call in order to
arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery
date, and cannot arrange a specific re-delivery time.
Risk, loss or damage in the goods/products shall pass to the customer on delivery. Ownership of
the goods/products remains with us until such time as payment has been received in full by us.
Amendments to delivery address details once your order has been processed by us and received
by the Courier will not be possible.
10. Damaged Goods
Champagne Occasions will provide a replacement, credit or full refund if a breakage occurs
during transit or for products that are faulty. We must be notified of damaged or faulty products
within 3 working days of receipt. We may require the faulty products to be returned to us so
please keep all the original packing. In order to process a refund or replacement due to damage
or breakage, a photograph of the damaged goods will need to be provided. Notification of
damages must be emailed to: firstname.lastname@example.org.
Damage to Gift Boxes: Where there is an upcharge for a gift boxed item over a standard bottle
and a gift box is damaged, cannot be refunded.
All credits or refunds for unwanted items will be issued within 14 days after the goods have been
received back with us, other than the payments for delivery. Refunds for the goods received back
will not be issued where there are signs of tampering or damage which in any way diminish and
render the goods unsaleable.
For returns where the promotional “Free Delivery over £…” has been selected, if the whole
order is returned or where the return of an item or items takes the value of the order below £…
then the delivery will be charged for at the Standard Delivery rate. This will be deducted from
total amount of the refund due. For returns where a promotional item has been included, if the
return of an item that includes a promotional discount applied to all or part of the order, or a
promotional product is returned, then the discount applied will be deducted from the refund
due and/or the promotional item must be returned as well.
We do not offer any sale or return facility and cancellation/returns are not accepted on any trade
account or “special order” items.
12. Cancellation of Services:
We reserve the right to terminate Customers using our services at any time for whatever we
consider misappropriate or improper use of or not abiding by these terms and conditions; and
or abusive verbal or written communication with any member of the Customer Services team.
You will be informed of such termination in writing. Our customer services operate and interact
on a first name basis only and last names will not be divulged for personal privacy and security.
13. Social Media Policy: Champagne Occasions engage in the use of social
media for our customers who enjoy using these channels. Should you wish to contact the
company regarding any orders or any product enquiries or require contact with customer
services please contact us either via telephone or email as there may be delays on any enquiries
posted on social media as these are used primarily as marketing information channels. Please
note Champagne Occasions social media is monitored. Any comments or posts should be within
the recommended guidelines of that social media channel and UK Law.
14. Complaints Procedure:
Not happy? Please send the full details of your complaint with any relevant documentation
to email@example.com. Champagne Occasions is operated by Champagne
Occasions LLP. This is a company incorporated in England and Wales whose registered office is
at: 11a The Osiers, Mountsorrel. LE12 7SN. Company Registration No is: OC379636